Privacy Policy

Vincent Proulx recognizes the importance of ensuring the protection of personal information collected through its website or by any other technological means.
Vincent Proulx is responsible for protecting the personal information it holds or entrusts, when applicable, to a third party.
“Personal information” refers to any information about an individual that allows them to be identified directly or indirectly.

This Privacy Policy applies to anyone who visits our website, uses the various services presented on it, or interacts with us through the website or any other technological means.
It explains how Vincent Proulx protects your personal information in accordance with applicable privacy laws in Quebec, namely the Act Respecting the Protection of Personal Information in the Private Sector (CQLR, c. P-39.1).

1) Personal Information We Collect

In the course of your interactions with us, Vincent Proulx collects certain personal information about you. The personal information we collect is necessary to provide you with the requested services. This information varies depending on the person from whom it is collected:

  • Description of collected personal information: name, phone number, email address, information needed to process a request, web browser, IP address, pages visited and queries, date and time of connection, etc.

2) Purpose of Collection

Vincent Proulx collects your personal information to achieve the purposes described below:

  • Provide and improve our services
  • Personalize your user experience
  • Respond to your requests and questions
  • Send marketing communications (with your consent)
  • Ensure security and prevent fraud

3) How Your Personal Information Is Collected

Vincent Proulx collects your personal information through the website, emails, essential cookies, and the appointment-booking platform.

4) Consent

By visiting our website or providing us with personal information (by email, through one of our online forms, by phone, or via our social media), Vincent Proulx considers that you consent to its use and disclosure for the purposes mentioned above.

You may withdraw your consent at any time regarding the use and disclosure of your personal information collected by Vincent Proulx. You may exercise this right by contacting us at: contact@vincentproulx.ca.
Withdrawal of your consent may prevent us from providing or continuing to provide certain services.

5) Use and Disclosure

Vincent Proulx never uses or discloses your personal information without your consent. However, Vincent Proulx may be required to disclose your personal information to third parties without your consent when permitted by law, such as to authorities legally authorized to request it, to comply with a court order, or if we believe disclosure is necessary in an emergency involving danger to the life, health, or safety of the individual concerned, or to prevent an act of violence, including suicide.

Additionally, we share your personal information with our partners for the creation of electronic records and the storage of clinical notes through the appointment-booking platform.

In such cases, Vincent Proulx contractually ensures that third parties respect the confidentiality of your personal information, do not use it for purposes other than those for which it was communicated, and manage it in accordance with applicable legal requirements.

6) Retention of Personal Information

Vincent Proulx retains your personal information only for the duration necessary to fulfill the purposes for which it was collected, unless the law requires a different retention period to meet legal obligations.
Your personal information is processed and hosted in Quebec.

7) Security Measures

Vincent Proulx protects your personal information with security measures appropriate to its nature, in order to prevent unauthorized access, use, or disclosure, as well as to prevent loss or any other breach of protection.

We ensure that only staff members who need access to your personal information in the course of their duties are authorized to access it. We also ensure that third parties to whom we disclose your personal information take the necessary measures to maintain its confidentiality and use it only for the purposes agreed upon.

8) Access to and Correction of Your Personal Information

It is important that the personal information we hold about you be accurate and up to date. Please inform us of any changes.

You may also submit a request for:

  • Access to your personal information
  • Correction of your personal information
  • Withdrawal of your consent to the use or disclosure of your personal information
  • Cessation of dissemination or de-indexing
  • Data portability (as of September 22, 2024)

Requests must be submitted to Vincent Proulx , owner and osteopath, at contact@vincentproulx.ca.

9) Filing a Complaint

We acknowledge the importance of protecting your personal information. If you wish to file a complaint regarding how Vincent Proulx protects the personal information it holds, you may do so by contacting our privacy officer at contact@vincentproulx.ca and completing the designated form.

10) Contact Us

You may contact us regarding this Privacy Policy, provide comments, exercise your rights, or file a complaint by writing to Vincent Proulx, owner and osteopath.

Policy Date: January 5, 2026